COVID-19

INFORMATION ABOUT COVID-19 AND Catamount Mountain Resort

Catamount Mountain Resort Covid-19 Prevention Statement

COVID-19 and the risk of viral contamination have fundamentally changed the recreation industry and we have been planning accordingly. As we start looking beyond the immediate crisis, it’s clear people are yearning for human connection and a return to the activities they love. We believe that we can satisfy that need for connection and recreation while maintaining a healthy distance from each other. In order to achieve that balance, it’s important to have a clear set of principles, guided by core values. These include:

  • Our commitment to our team members safety 
  • Provide an experience that brings people together in healthy ways
  • Commit to doing the right thing

In preparation for the Winter Season: 

We live for winter. Support our Season. Be the reason we have a season.

Let's all take a pass on the partying now so that we can hit the slopes all winter long. Please support our winter season, our jobs, and our businesses by following the Six Ways to Stop The Spread

  • Wear a face Covering
  • Keep 6 feet of distance, avoiding gatherings
  • Stay home if you are sick
  • Get tested if you are sick
  • Get a flu shot
  • Wash your Hands

Travel to Massachusetts— Per state guidelines, all residents or visitors arriving from outside of MA or a low-risk state are required to get a COVID test or quarantine for 14 days. For more information, please read the Massachusetts Travel Advisory

*COVID-19 Information will be posted as soon as possible once we receive specific guidelines from MA/NY state regulations for Sports Management. 

COVID FAQs

COVID-19 FAQS FROM CATAMOUNT

NY/ MA Guidelines

Is Catamount in New York or Massachusetts?

Catamount is located on the border of both NY and MA which means we are located in both states.

Do you follow state guidelines for NY or MA?

Since Catamount is located in both NY and MA, we are required to follow the guidance from both states.

  •  Travel to New York - Be sure to follow the  latest Travel Guidelines at:  www.coronavirus.health.ny.gov you will have to fill out the New York Travel Health form and submit it online. You will not have to provide the mountain with this information. It is only submitted to the state.
  •  Travel to MassachusettsBe sure to follow the latest Travel Guidelines for Massachusetts at www.ma.gov you will have to fill out the Massachusetts Travel Health form and submit it on-line. You will not have to provide the mountain with this information. It is only submitted to the state.

Ticketing

Do season pass holders have to make reservations? 

No reservations are needed at this time for our awesome community of Season Pass Holders. 

Do I have to purchase my day ticket ahead of time? 

Please purchase in advance. It is likely we will sell out of tickets, and we will not sell above capacity so purchasing in advance is highly recommended. Please plan ahead and purchase your ticket before your arrival either online or over the phone to ensure there is availability. In the event that there are still tickets available that day, please purchase online in your car or over the phone to limit touch points. If you already have your direct to lift RFID card, purchasing your tickets ahead of time will allow you to go straight to the lift. 

Can I purchase tickets on site? 

In order to limit touch points, please purchase all tickets online or over the phone ahead of time. In the event that we have to limit the number of day tickets available, purchasing your tickets ahead of time will guarantee that you have a ticket for the day you want to come.

Are there a limited number of tickets available per day?

Yes, we are subject to capacity limitations this winter.

Where can I pick up my RFID card?

All ticket and pass sales will be done at the ticket windows located on the left side of the Catamount Lodge when coming from the parking lot.  Please do not enter the lodge for ticket purchases or to pick up your RFID card.

What is the season pass deferral policy if you have to shut down?

In the event of an in-season shut down, we will extend all passholders a carry-over value to the 2021-2022 winter season based on the number of operating days (based on a total of 90 days). If a cancelation results in 45 open days, passholders will receive a 50% rollover credit. 

Food & Beverage and Lodges 

What food and beverage options are available this season?

 We will be offering “Grab-and-Go” Sandwiches and beverages from the Lodge and our Waffle Hut will be open this season. In addition, we have built an outdoor BBQ located on the mountainside of the Catamount Lodge. 

Do I have to wear a face covering inside while dining?

Face coverings are required inside all lodges and buildings. Guidelines in effect on 12/13 require face coverings inside unless you are eating or drinking. If you are walking around the lodge you will have to wear your face covering. 

Can I bring my own food into lodges and use a table?

Brown bagging is not allowed this winter due to reduced lodge capacity.

Are you restricting indoor capacities? 

Occupancies for all indoor lodges must follow restaurant guidance which requires appropriate spacing among tables, limiting capacity. Tables are available for no charge but a reservation is required. 

Do I have to make reservations to sit inside?

No, tables will be first come first serve. You check in with an employee at the lodge entrance to enquire about table availability. The only food allowed in the lodge is food prepared by Catamount Mountain Resort.

Are there time limits for how long I can use an indoor table?

Yes. Tables are available for 30 minutes. Table seating will be spaced out to ensure appropriate sanitation between uses.

How are you planning to manage indoor capacities on days with bad weather?

Unfortunately, our plans do not change regardless of weather due to our capacity restrictions. Gearing up and brown bagging will still need to be done in your car. 

Can I enter lodges during an emergency?

Yes. Bathrooms will be available as well as customer service to handle emergencies.  

Are restrooms inside lodges available?

Yes, restrooms inside the lodges are available with limited occupancy. We also will have heated restroom trailers at the base of the mountain available for guests who do not want to or who are unable to come inside lodges. 

What about non-skiing/snowboarding guests and family members, are they able to sit inside while I am out for the day? 

Non-skiing or riding family members cannot sit inside the lodge for the day. They can have a table for a period of time, but they cannot use a table for the whole day. Like our skiing and riding guests, we ask that non-skiing or riding family members use their car as their base lodge for the day. Non-skiing family members are asked to register on arrival for contact tracing purposes. 

Can I use the lodge to boot up or change?

Not this season. All guests and staff are to use their car as their base lodge for the day. Please plan to gear up, take breaks, and eat lunch in your vehicle. If you have a table, you may get geared up inside the lodge, however you will have to bring your bags back to your car when you are done.  

Can I store my bags in the lodge?

We are not allowing any bag storage inside the lodges. If you get geared up inside the lodge, you will need to bring your bags back to your car for the day. 

Are daily use lockers available? 

We don’t have lockers available for daily use.

Is there a warm place to sit and rest if I can’t go inside the lodge?

We have expanded the area in front of the lodge where we will have outdoor heating units and seating available on a first come, first serve basis. Also new this year are Cabanas that can be rented for the day for $150. These cabanas fit 6 people and have a propane heater. The cabanas can be rented in advance and will be available online.

 Chair Lifts & Lift Lines

How are you loading lifts this winter?

Arrive Together, Ride Together; please load lifts only with the people you came with.

In the event that you are a solo skier or rider, you may be allowed to ride triple or quad lifts with another solo person as long as 1) you are both okay with it, 2) face coverings are worn the entire time, and 3) you sit on opposite sides of the chair. If you do not want to ride with another guest, you will ride the lift solo.

How are you promoting physical distancing in lift lines?

The nature of skis and boards naturally creates distance between people. To help remind guests to keep at least 6-feet of physical distance, we have added physical distancing markers and signs to the lift queues.

How do you plan to manage lift lines given your new protocols?

Staff will be monitoring the lift lines for mask wearing and proper social distancing.

Rentals

Do I need to make reservations to rent equipment?

To provide better service, we are asking all rentals to be purchased in advance online or over the phone ahead of time. A limited number of same day rentals may be available. 

Are helmet rentals available? 

Yes, helmet rentals are available.

What are you doing to ensure proper sanitization for equipment?

All rental equipment will be sanitized before being rented out again. If we are unable to sanitize equipment for any reason, it will be quarantined for 48-hours before being rented out again. 

There are some close interactions during the rental process, how are you keeping guests and staff safe?

All guests and staff are required to wear a face covering during the rental process.

Our goal is to have rental equipment ready for rentals purchased in advance. The online purchase gives our technicians the pertinent information (height, weight, shoe size, etc.) to set up your gear to streamline the rental process.  

Tuning Shop

Is the tuning shop open?

Our Tune Shop is currently undergoing renovations and will be open soon. 

SnowSports School

What lesson options are available this year?

Our plan is to offer private lessons and group lessons for beginners only including the Learn to Ski/Ride package. Reservations are required for all lesson types and can be made either online or over the phone. Be aware that some lesson types are only available for booking by phone. 

Why are you not running group lessons for children ages 6 and under?

While a difficult decision, due to covid we will not be offering group lessons for children ages 6 and under. This means we will not offer Mountain Cats Half/Full day programs this year. Not having this program available this year is disappointing to us all, but given the prolonged close contact that is often required, and having to severely limit capacity, we feel it is currently most responsible to not offer group lessons.

Is childcare available?

Child care is not available this season. 

How are lessons structured to allow for physical distance? 

All lessons require advanced reservations. Group lesson sizes will be reduced to allow for better physical distancing. Anyone taking a group lesson who wants to ride the chairlift must be able to do so without assistance. Please be aware that participants in lessons will not be able to ride the lift with their instructor and any members of their group (if they are in a group lesson). Please know that social distancing may not be possible at all times throughout the lesson. 

Are face coverings required during lessons?

Yes, wearing a face covering is required for the duration of the lesson for all guests and staff. 

What are your health and safety protocols for instructors and guests prior to lessons?

All of our staff are required to submit a daily health form before they start working. 

Guests are asked to not come for their lesson if they are feeling ill or have any symptoms such as fever, sore throat, nausea, fatigue, etc. 

Guests are asked if they have had any symptoms of COVID-19 in the last 14 days. If guests answer “yes” to any symptoms, they may be asked to come another day after their symptoms clear. 

What should I do if I have a lesson reservation and I do not feel well? 

In order to help protect the health and safety of our staff and guests, please do not come if you or a member of your party or family are feeling ill. Please call the office at 518-325-3200 -or- (413)528-1262  to discuss options; we will work with you to reschedule to another time when everyone is feeling well again. 

Retail Shop

Is the retail shop open?

Yes, the retail shop will be open. We will have a temporary retail shop set up outside of the Catamount Lodge near the ticket windows. We have helmets, goggles, gloves, mittens, hoodies, snow pants, and more for sale.

Can I try stuff on before buying it?

You may try some things on before purchasing it if you need to make sure of fit. 

What if I tried something on but I didn't purchase it?

Any items that are tried on and not purchased will be quarantined for a minimum of 24-hours before being put back in the retail store.

Is there a capacity for how many people are allowed in the retail store at one time?

Occupancy inside the retail store is limited. Please wait outside if the store is full; one of our store associates will let you know when you can go in. 

Is the retail store accepting cash?

Yes.

Tubing 

Is tubing open this season?

We are planning to have the tubing area open this season. Opening day is still to be determined.

Are face coverings required?

Yes, face coverings are required to be worn by all guests and staff. Having a face covering is required to enter the property. Catamount Ambassadors are around the base of the mountain to remind guests of the face covering requirement. 

Are reservations required?

Yes, reservations will be required for tubing. 

How are you ensuring physical distancing?

Prior to opening our tubing area, physical distancing markers will be set up  in all queues and lines at ticket windows and tubing lanes to remind guests to keep at least 6-feet of distance between them and those they did not arrive with.

A limited number of spots will be available per time period to help distancing.

Are tubes being sanitized between uses?

All tubes will be sanitized periodically throughout the day and at the end of each day once we are in operation.

Catamount Mountain Resort Lodging - Mountain View Rooms

Do you offer onsite lodging?

Yes, we will be offering lodging at Catamount. You will be able to book your say in one of our Mountain View rooms on our website.

What is the cancellation policy?

If you wish to reschedule your reservation you must do so 72 Hours prior to your reservation start time. No refunds will be issued. You may move your reservation to a different day or get a credit on a Catamount Gift Card which can be used to book a stay at a later date. If you have any questions regarding lodging please call our office at 518-325-3200 -or- (413)528-1262 

Safety Protocols

How are you protecting the health and safety of your guests and staff?

  • All guests and staff are required to wear a face covering at all times while on the property. 
  • Physical distancing of at least 6-feet should be observed whenever possible.
  • All staff are required to submit a daily health check before they start working. Any staff members who exhibit signs or symptoms of feeling ill will be sent home. All staff are encouraged to stay home if they are feeling ill.
  • Guests are encouraged to not come if they are feeling ill.
  • All guests and staff will be informed of the current Massachusetts Travel Order before coming, and are expected to follow the Massachusetts Travel Order and any travel orders set by their home state. 
  • We have enhanced cleaning and disinfecting procedures.
  • Following state and local guidelines, we will be collecting names and phone numbers or email addresses for all guests and staff who are on the property for contact tracing. 

Are face coverings required?

Yes, face coverings are required for all guests and staff per Massachusetts Mask Mandate. Having a face covering is required to be on the property. Catamount Mountain Resort Ambassadors are around the base of the mountain to remind guests of the face covering requirement. 

Do I have to wear a face covering while I am skiing/boarding?

While you are skiing and riding on the trails you do not have to wear your face covering as long as you maintain 14 ft from other skiers and riders. 

What are you allowing as a face covering?

We are allowing face coverings that cover from the top of the nose to the bottom of the chin. Bandanas, neck gaiters such as a turtle fur, disposable masks, and cloth masks are all allowed. We will not allow any face coverings that have air or ventilation holes in the nose/mouth area. 

Are there exemptions allowed? What if I can’t/won’t wear a face covering due to a medical condition. 

For the safety of our staff and clients, face coverings are required. Due to the inherent nature of snowsports and tubing, we respectfully ask those unable to wear a mask to not visit us at this time. We look forward to welcoming you back again soon. 

What about my child aged 2 and under – do they need a face covering?

Children under 2 are not required to wear face coverings.

What are you doing to help ensure physical distancing?

  • Physical distancing markers have been set up in lift lines to remind guests to keep at least 6-feet of distance between them and those they are not riding with. 
  • Physical distancing markers have been set up in all queues and lines at ticket windows and food and beverage areas to remind guests to keep at least 6-feet of distance between them and those they are not riding with. 
  • All tables inside lodges will either be spaced at least 6-feet apart or separated by a non-porous barrier that meets state guidelines. 
  • We have established a one-way traffic pattern in all lodges. 
  • Restrooms in the lodge with have capacity restrictions; maximums will be posted outside the restrooms
  • Catamount Ambassadors are around the base of the mountain to remind guests to maintain physical distance of at least 6-feet. 

What happens if there is a case of COVID-19 confirmed at your resort?

  • In accordance with CDC guidelines, we will shut down for a minimum of 24-hours in order to deep clean and disinfect. 
  • We will contact the Local Board of Health and work with them as directed to determine our next steps. 

What should I do if I am not feeling well and I have made a reservation for a specific day?

In order to help protect the health and safety of our guests and staff, we ask that you do not come to Catamount Mountain Resort if you are not feeling well. Please call us at (518) 325-3200 -or- (413) 528-1262 to discuss your options.

What commitments to health and safety do I need to make as a guest in order to visit?

  • Please do not come if you are feeling ill. 
  • Please do not come if you have been in close contact with a confirmed case of COVID-19. 
  • Face coverings are required to be at the mountain, so please bring one with you and have it easily accessible. 

Please limit your time spent inside lodges. 

If you are coming from out of state, please make yourself aware of the Massachusetts travel order and any potential travel orders issued by your state. You can find the Massachusetts Travel order here.

Are you accepting cash? 

Yes.

 Cleaning & Disinfecting 

What are your cleaning and disinfecting protocols?

  • All rental equipment is disinfected before being rented out again. If we are unable to properly sanitize equipment, it is quarantined for 48-hours before being rented out again. 
  • Tables are cleaned and disinfected between each use.
  • High touch points and trafficked areas such as door handles, railings, and restrooms are cleaned and disinfected frequently throughout the day. Cleaning logs are filled out each time these areas are cleaned and checked frequently.
  • Restrooms are cleaned according to the EEA COVID-19 Outdoor Recreation Facility Restroom Cleaning Best Practices

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