On-Hill Guest Standards

The list of standards below is not exhaustive, but they are the most prevalent behaviors that generate guest complaints, dissatisfaction, and injury. These behaviors may result in the loss of ticket or pass from Catamount.

• Ducking a roped closure.
• Out of control skiing, snowboarding, mountain biking, or the inability to stop or avoid other people or objects.  This constitutes a violation of the Responsibility Code.
• Reckless and irresponsible skiing or snowboarding, including knowing or blatant disregard for the safety of others, and/or showing a lack of concern for the consequences of one’s own actions.
• Malicious, intentional sudden stops.
• Excessive speed in slow zones, congested areas, and at the base of all lifts. The speed expected is relevant to how many people are in the area, weather conditions such as visibility, and/or ground surface quality. As a general rule, speed should match that of the flow of traffic; always slow speed when entering a slow zone, congested area, or at base areas.
• Jumping terrain barriers, snow fences and/or ducking of intersection flagging.
• Improper or unsafe trail merging.
• Failure to use a retention device on skis and snowboards. Although we don’t require or check to ensure that each skier/snowboarder has a retention device, skiers and riders are responsible for a runaway ski or snowboard.
• Leaving an accident scene if involved in a collision, except to notify authorities or obtain assistance.

Know how to load, ride, and unload lifts. Secure any and all loose clothing. Wearing backpacks is not recommended.

Off-Hill Conduct

The list of personal conduct standards below is not exhaustive, but they are the most prevalent behaviors that generate guest complaints and dissatisfaction.

• Please avoid using profanity around others, in particular around families.
• Focus on loading procedures when getting on and off lifts. 
• Do not cut or duck into full lift lines, crowded mazes, or in front of others.
• Do not throw snowballs or other items at individuals or property.  In instances where bodily harm or property damage occurs from malicious throwing of snowballs or other objects, the guest may also be referred to law enforcement.
• Do not litter.

Alcohol and Substances Policy for Guests

• Guest alcohol consumption is only permitted within the boundaries of the patio area facing the slopes, Catamount Lodge, Berkshire Lodge, and Fat Cat Restaurant under Catamount's liquor permit.
• Drinking alcohol is not allowed on lifts, lift lines, trails, or in the parking lots.
• Guests who exhibit impairment from alcohol, marijuana, or other substances will not be allowed to board lifts.
• No smoking or vaping in public spaces such as lift lines or within 50-feet of buildings or fueling operations.
• Illicit substance use is not welcomed at Catamount.  Please refrain from such use.

Drone Policy

Catamount prohibits the operation or use of unmanned aerial systems, or aerial drones, by the general public including recreational users and hobbyists.

This prohibition on drone use extends to any drones launched or operated from Resort property, as well as drones launched from private property outside of the Resort boundaries.

Any violation of this policy may involve suspension of the users skiing or snowboarding privileges, revocation of the user's season pass, as well as confiscation of any equipment. Violators will be liable for any damages, including but not limited to, physical or personal injuries, property damage, damages for violations of privacy, regulatory fines, and legal fees.

In rare cases, drones may be used with written permission from management for special events and promotions.

Pet Policy

Pets are permitted if kept on a leash, no longer than 10-feet, at all times. Do not leave pets unattended. Do not leave pets in vehicles. Pets are not allowed in any buildings. We understand that your pet is part of the family, but please be courteous to other visitors. Owners are responsible for cleaning up after their pets. If your pet is a disturbance, threat, or nuisance to others, we reserve the right to ask you leave without a refund. 

The National Ski Areas Association (NSAA) advocates education, helmet use, respect, and common sense as very important components when cruising down the mountain. NSAA developed “Your Responsibility Code” to help skiers and boarders be aware that there are elements of risk in snowsports that common sense and personal awareness can help reduce.  It's your responsibility to know the code!

YOUR RESPONSIBILITY CODE

1.  Always stay in control. You must be able to stop or avoid people or objects. NO STRAIGHT LINING - fast and reckless skiing will not be tolerated and could result in the loss of your ticket or pass.
2.  People ahead or downhill of you have the right-of-way. You must avoid them.
3.  Stop only where you are visible from above and do not restrict traffic.
4.  Look uphill and avoid others before starting downhill or entering a trail.
5.  You must prevent runaway equipment.
6.  Read and obey all signs, warnings, and hazard markings.
7.  Keep off closed trails and out of closed areas.
8.  You must know how and be able to load, ride and unload lifts safely. If you need assistance, ask the lift attendant.
9.  Do not use lifts or terrain when impaired by alcohol or drugs.
10.  If you are involved in a collision or incident, share your contact information with each other and a ski area employee.

Winter sports involve risk of serious injury or death. Your knowledge, decisions and actions contribute to your safety and that of others. If you need help understanding the Code, please ask any ski area employee.

SU CÓDIGO DE RESPONSABILIDAD

1. Mantén siempre el control. Debes ser capaz de detener o evitar personas u objetos. NO SE PERMITE CICLO RECTO "STRAIGHT LINING" - no se tolerará esquiar de forma rápida e imprudente y podría resultar en la pérdida de su boleto o pase.
2. Las personas que están por delante o cuesta abajo de ti tienen el derecho de paso. Debes evitarlos.
3. Deténgase solo donde sea visible desde arriba y no restrinja el tráfico.
4. Mira cuesta arriba y evita a los demás antes de comenzar cuesta abajo o entrar en un sendero.
5. Evite olvidar o perder equipo.
6. Lea y obedezca todas las señalizaciones, advertencias y marcas de peligro.
7. Manténgase alejado de los senderos cerrados y lejos de las areas cerradas.
8. Debe saber cómo, y ser capaz de cargar, montar y descargar telesillas de forma segura. Si necesita ayuda, pregúntele al asistente de la telesilla.
9. No utilice telesillas o terreno cuando esté bajo la influencia de alcohol o drogas.
10. Si está involucrado en una colisión o incidente, comparta su información de contacto entre sí y con un empleado.

Conozca y obedezca el código. Es su responsabilidad. Si necesita ayuda para entender el código, por favor pregunte a cualquier empleado del área de esquí.

The National Ski Areas Association and Burton Snowboards would like to welcome you to the "Park Smart" Terrain Park Safety initiative. Park Smart is the evolution of the original Smart Style program. A cooperative effort with the help of the Professional Ski Instructors of America (PSIA) and the American Association of Snowboard Instructors (AASI) and National Ski Patrol (NSP) that emphasizes the proper use of terrain parks while delivering a unified message.

Collision safety promotes on-hill safety and responsible skiing and riding to reduce the risk of a collision between two or more skiers and riders. Sometimes, skiers collide. It is important to remember that we are sharing the slopes with skiers and riders of all different ages, abilities, and sizes. Your awareness of those around you and of the surrounding environment, as well as responsible skiing and riding, are the best ways to reduce the risk of a collision between you and another skier or with an object.

Tips for Avoiding Collisions

Complementing the Responsibility Code and it's 10 tenets, #RideAnotherDay promotes 3 actions every skier and rider can take to help keep themselves and those around safer on the slopes.

1. Be Ready: Be ready to slow down or avoid objects or other people at any time. Ski and ride in such a way that you are always able to control yourself regardless of conditions and avoid others and objects you may encounter on the run, groomed or otherwise.
2. Stay Alert: Stay alert to what’s going on around you, especially other skiers and riders. Being aware of those around and changing conditions will help you have a fun and safe day on the hill.
3. Plan Ahead: Ease up at blind spots, check uphill when merging onto trails, and give other skiers plenty of room when passing. Look out for spots on the run where traffic merges or you can't see what's coming next. If you are unfamiliar with a run, take it easy the first time down it and make note of places where you'll want to slow down, such as cat tracks and rollers. Also, give other skiers and riders lots or room, especially if you are passing them. There's plenty of space out there, so there's no need to crowd each other.

By doing these three things every run, you'll be helping keep the slopes safe and enjoyable, for you and everyone else.