FREQUENTLY ASKED QUESTIONS
It's important to know what you are getting into. If you have questions that are not here, please reach out to customer service at:
You should arrive at your lesson meeting spot 15 minutes prior to your lesson start time. That being said, we recommend you arrive at the mountain at least 30 minutes prior to your lesson start time. On weekends and holidays we recommend you arrive an hour before your lesson start time to ensure you have enough time to get through the crowds. Timing can vary depending on what you need to do prior to showing up at your lesson - if you need to pick up tickets and/or rentals, please leave enough time to get those and still be able to arrive at your lesson meeting spot 15 minutes prior to your lesson start time. If you are late to your lesson, we reserve the right to cancel your lesson without a refund - we will do our best to get you in or reschedule, but are often fully booked on weekends and holidays.
If you need to pick up your lift ticket and/or rentals go to the ticket windows to get your RFID card and purchase rentals if needed. Then head across the way to the rental shop to pick up your rental gear. Once you have your lift ticket, rentals, and are suited up and ready to go, head over to the Snow Sports Learning area and check-in for your lesson 15 minutes prior to your start time.
Mountain Cats meet in the Mountain Cats room (located downstairs in the Berkshire Lodge). Other lessons meet on-snow in the Snow Sports Learning Area.
We recomend that you purchase all your lessons online and in advance. Limited lessons may available to purchase on-site, but we are often fully booked - especially on weekends and holidays. Lessons cannot be cancelled and no refunds will be given - you may reschedule your lesson 48 hrs prior to lesson start time by calling 413-528-1262 or emailing
Mountain Cats lessons will end in the mountain Cats room in the Berkshire Lodge. Parents will not be allowed to pick up children on snow for Mountain Cats. Other lessons will end in the Snow Sports Learning Area - participants will not be supervised after the lesson concludes.
The Rental Shop is located on the western corner of the Berkshire Lodge across from the ticket booth. Make sure to have your preloaded RFID card with you before going to the rental shop.
The rental shop is open a half an hour before the lifts open and closes a half an hour after they close.
No, we do not have an ATM located anywhere on-site.
Yes, if you need medical assistance, Ski Patrol is available during operating hours.
The Gear Box offers a selection of soft-goods such as helmets, goggles, jackets, pants and gloves. We also have a rental shop that can provide ski and snowboard equipment rentals.
Lost and found is located at customer service in the Catamount Lodge.