FAQ

FAQs

Get to know the mountain before you arrive

It's important to know what you are getting into. If you have questions that are not here, please call customer service at 413-528-1262, or email info@catamountski.com. 

Lessons

What time should I arrive at the mountain for my lesson? 

At least ½ hr on a regular day, up to an hour on weekends and Holidays

Where should I go first? 

If rentals are needed head to rentals. If not, pick up RFID card at the Customer Service desk or Lessons desk. Once the guest has everything,  get a drink of water and come to the Carpet lift Area to begin your lesson!

Where do lessons meet?

Mountain Cats meet in the Mountain Cats room (located downstairs in the Berkshire Lodge). Other lessons meet on-snow in the Carpet lift area.

Do I need to make a reservation / can I cancel my lesson? 

Learn to Ski & Ride can be purchased online, Mountain Cats can be purchased online and group lessons can also be purchased online. Private lessons need to be booked with a reservation’s specialist by calling 518-325-3200 or emailing snowsports@catamountski.comCancelations must be made 24 hours prior to day of arrival for private lessons.

What should I bring / wear? 

Guests should dress in layers for daily winter conditions, meaning warm layers and a waterproof outer layer. We suggest bringing water to stay hydrated and a snack as winter sports can be demanding. 

Where do I pick up my child / spouse after their lesson?

Mountain Cats lessons will end in the mountain Cats room in the Berkshire Lodge.  Parents will not be allowed to pick up children on snow for Mountain CatsOther lessons will end on the beginner hill/Carpet area and participants will not be supervised after the lesson concludes

Tickets

Can I purchase a ticket the same day I want to ski / ride? 

Advanced, online reservations are always recommended as pricing varies and will generally be lower in advance.  Additionally, high volume days may sell out. That said, “day of” sales will be available at the ticket windows and prices will vary by day based on demand.

How do I pick up my purchased ticket? 

If you have purchased a lift ticket online and have included the purchase of an RFID card for your first visit, you can bring your confirmation email (hard copy or mobile device) and scan at our ticket pickup kiosks located in front of the Catamount Lodge.  Alternatively, you can visit any ticket window for redemption.  If you purchased a lift ticket onto an existing RFID card already associated with your account, bring your card with you and proceed directly to the lift.

Is my lift ticket transferable? 

Lift tickets are not transferable.

Is my lift ticket refundable? 

Lift tickets are non-refundableTickets unable to be used on the designated day of issuance at purchase may be used on another day during the 21/22 winter season. Guests will be responsible for any difference in the ticket price for rescheduled days and a $20 change fee will be applied to each ticket (or once to move an entire online order in need of a change).  Rescheduling of day tickets must take place before the close of business the day prior to the originally purchased day of use by calling 413-528-1262.  All unused winter 21/22 lift tickets expire at the end of the 2021/22 winter season.

What if you are closed the day I purchased my ticket?

If Catamount is unable to operate on the day of your purchased ticket, the resort will contact you and provide a refund or the ability to move your ticket(s) to a different day.

Do you offer discounts?

The best way to save on lift tickets is to purchase on-line in advance via catamountski.com Prices are generally lower with advanced purchase and increase based on demand and the total number of tickets sold. 

Rentals

What can I rent? 

We offer both Ski and Snowboard packages for kids and adults. With boot sizes from Kids 6 to adult 15 and skis or boards to match, we have something to fit almost everybody. Every ski and board package includes boots and a helmet. Individual pieces of equipment are also available and can be purchased at the ticket booth when you arrive.

Where is it located? 

The Rental Shop is located on the western corner of the Berkshire Lodge across from the ticket booth. Make sure to have your preloaded RFID card with you before going to the rental shop.

What are the hours? 

The rental shop is open a half an hour before the lifts open and closes a half an hour after they close.

Is there a best time to rent? 

Arriving at the shop when it opens is a great way to beat the crowds. Save yourself even more time by purchasing your tickets and rentals ahead of time on-line. After purchasing on-line you can bring your confirmation barcode to one of our pick-up boxes to get your preloaded RFID cards.

Do you offer packages? 

Every rental package includes a ski/snowboard, boots, and a helmet.

Can I keep my gear overnight? 

If you’ve rented your gear for multiple days we encourage you to keep your equipment overnight so you can skip the fitting process a second time. If you decide that you would like to add more days while you are here you can take care of that at our ticket booth or on-line.

Can I upgrade my gear? 

Yes, you can upgrade your rental gear at the ticket window. Please keep in mind that this is dependent on availability.

What if I need just one item? Can I rent just boots? 

Individual pieces can be rented by going to our ticket window. Keep in mind that you’ll need to visit our repair and tuning shop so we can determine if your gear is compatible with ours and to have it properly adjusted.

May I switch between skis and snowboards? 

Want to try something new? Just stop back into the shop and we’ll switch out your gear for something else!

Do you have gloves and helmets that I can buy?

The rental shop does not offer these items for sale but luckily right next door is “Gear Box”, Catamount’s retail shop. They offer Gloves and helmets plus a lot of other stuff that you’ll need to enjoy your day on the mountain.

Lodging

Do you offer accommodations?

Yes, we have both the Pond View and Mountain View Rooms available here at Catamount.

Where do I check in? 

You can go directly to your room where you’ll find a black lock box containing your room key. Prior to your arrival you will receive a confirmation email with check-in info and the combination to the lockbox.

Where do I park? 

You can park outside of your room. Each unit has a designated parking spot that will be marked with a sign corresponding with your room number.

Is there a daily maid service? 

Rooms are cleaned and sanitized just before arrivals and after departures. Daily cleaning services are available upon request.

Are we pet friendly? 

No, we do not allow pets in our rooms.

Other

Where are the bathrooms? 

Restrooms are located in the Berkshire, Catamount and Taconic lodges, as well as in Mountain Cats and the Summit Club locker room.

Is there an on-site ATM? 

Yes, an ATM is available in the Berkshire Lodge

Is there WIFI? 

Yes, Catamount offers free public wifi throughout the base area and lodges

Is there medical assistance on site?

Yes, if you need medical assistance Ski Patrol is available during operating hours.

Is there a gear shop? 

The Gear Box offers a selection of soft-goods such as helmets, goggles, jackets, pants and gloves.  We also have a rental shop that can provide ski and snowboard equipment rentals

Is there a lost and found? 

Lost and found is located at customer service in the Catamount Lodge

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